Scheduling a pickup is simple! Just choose your preferred time window using our online booking system. We’ll pick up your laundry, wash and fold it with care and return it fresh and neatly packed within 48 hours—or even the same day if you select our rush option!
Can I request special preferences for my laundry?
Absolutely! When scheduling your pickup, you can request specific detergent types, fabric softeners, hypoallergenic washes or wash temperatures. We want your laundry to be done just the way you like it.
What is your turnaround time?
Our standard turnaround time is next-day delivery, but same-day delivery options are available for an additional fee.
What happens if it’s raining on my pickup day?
No worries! We recommend placing your laundry in a waterproof bag or secure location. If needed, we can reschedule your pickup to keep your laundry safe and dry.
Can I schedule my delivery for a different day or location?
Yes! If you’d like your laundry delivered on a specific day or at a different drop-off spot, just let us know when you schedule your pickup.
Do you provide laundry bags?
Yes! After your first two pickups, we’ll provide you with a reusable laundry bag to make drop-offs even easier.
Do you wash comforters, bedding and large items?
Yes! As long as your items are machine washable and fit in our standard laundry bag, we’ll take care of them. If you have oversized items that require special handling, just reach out and we’ll discuss the best solution for you.
Are there any items you don’t wash?
We are unable to process non-machine washable items, heavily soiled or hazardous materials, or items with infestations, mold or excessive pet hair. If you're unsure, feel free to ask before scheduling.
Can you hang up my clothes?
We can! We are happy to hang your clothes if you provide the hangers. If you don’t have enough, we can provide hangers for an additional charge.
How do I pay?
Your payment information is securely collected through Stripe when you schedule your pickup, but you won’t be charged until your laundry is freshly cleaned and ready for delivery. If you prefer to make your payment with cash, just let us know when you schedule your pickup online.
Do I need to pay upfront?
No, we only process your payment once your laundry has been washed, folded, and prepared for delivery.
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment processor, Stripe.
Can I change my payment method?
Yes! If you need to update your payment method, just let us know before your laundry is delivered.
How do I know when my payment has been processed?
You'll receive a confirmation email or text once your payment has been successfully processed before delivery.
Can businesses or commercial accounts use your service?
Yes! We love working with vacation rentals, salons, spas, gyms and other businesses that need reliable, high-quality laundry service. Contact us for bulk pricing and customized solutions.
